SAP Customer Support Specialist

Virtual Req #1761
Monday, March 18, 2024
Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.
 

 

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

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Position Overview:

The SAP Customer Support Specialist is primarily responsible for overseeing SAP transactions for a specified group which includes quotes, sales orders, purchase orders, inventory reconciliation, inventory and sales reporting, document control.

 

In this newly created position, this individual will be a Superuser of SAP, assisting troubleshooting issues and supporting the customer service team with SAP related items.

 

Key Duties:

  • Keep SAP SOP’s up to date for the Customer Service team
  • Attend all meetings as required for new SAP implementations and changes
  • Manage data cleansing and maintain customer master including the assigned Employee, RSM and Director for each customer for customer service team
  • Conduct testing of new processes to ensure they are correct
  • Complete daily required transactions as assigned in SAP/Bluebee for the Customer Service group.
  • Understand and utilize product specifications to efficiently ensure customer items are setup correctly
  • Review the master data requests that come from the Customer Service Department for accuracy
  • Liaise with internal departments (Procurement, Shipping, Sales & Operations, US Teams – for intercompany transactions) to troubleshoot issues and design processes as required.
  • Provide support to reconcile quotes, sales orders and reporting issues.
  • Assists customers and other staff by answering questions related to SAP
  • Train new hires on SAP
  • Perform other duties as assigned.

 

Qualifications   

  • Two (2) or more years of related experience required
  • SAP utilization and troubleshooting experience required
  • Customer Service experience or exposure required
  • Excellent computer skills (Microsoft Office, BlueBee, SAP).
  • Effective interpersonal and communication skills (both written and verbal)
  • Ability to work well in a team environment
  • Ability to handle multiple tasks and re-prioritize tasks
  • Attention to detail, monitor and check work or information
  • Problem solving and prioritization
  • Strong organizational skills
  • Ability to work independently
  • Self-starter, highly motivated with a strong work ethic

 

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

  • The security of working for a company designated as an essential workplace
  • Comprehensive total benefits package with 3 medical plans to choose from
  • Several company-paid benefits including:
    • Dental and Vision coverage
    • Life insurance and Accidental Death & Dismemberment (AD&D) policies
    • Long-Term Disability Coverage
    • Access to a robust employee assistance program
  • Competitive compensation
  • Annual bonus program opportunity
  • 401(k) savings plan with generous Company match (150% on the first 4% deferred)
  • 2 weeks paid vacation and 9 holidays
  • Career advancement opportunities 
  • Ability to purchase Company stock 

 

Equal Opportunity Employer/Veterans/Disabled

 

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Other details

  • Job Family Sales
  • Pay Type Salary
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