SAP Customer Support Specialist

Position Overview:

The SAP Customer Support Specialist is primarily responsible for overseeing SAP transactions for a specified group which includes quotes, sales orders, purchase orders, inventory reconciliation, inventory and sales reporting, document control.

In this newly created position, this individual will be a Superuser of SAP, assisting troubleshooting issues and supporting the customer service team with SAP related items.

Key Duties:

• Keep SAP SOP’s up to date for the Customer Service team
• Attend all meetings as required for new SAP implementations and changes
• Manage data cleansing and maintain customer master including the assigned Employee, RSM and Director for each customer for customer service team
• Conduct testing of new processes to ensure they are correct
• Complete daily required transactions as assigned in SAP/Bluebee for the Customer Service group.
• Understand and utilize product specifications to efficiently ensure customer items are setup correctly
• Review the master data requests that come from the Customer Service Department for accuracy
• Liaise with internal departments (Procurement, Shipping, Sales & Operations, US Teams – for intercompany transactions) to troubleshoot issues and design processes as required.
• Provide support to reconcile quotes, sales orders and reporting issues.
• Assists customers and other staff by answering questions related to SAP
• Train new hires on SAP
• Perform other duties as assigned.

Qualifications   

• Two (2) or more years of related experience required
• SAP utilization and troubleshooting experience required
• Customer Service experience or exposure required
• Excellent computer skills (Microsoft Office, BlueBee, SAP).
• Effective interpersonal and communication skills (both written and verbal)
• Ability to work well in a team environment
• Ability to handle multiple tasks and re-prioritize tasks
• Attention to detail, monitor and check work or information
• Problem solving and prioritization
• Strong organizational skills
• Ability to work independently
• Self-starter, highly motivated with a strong work ethic