Senior Relationship Manager

Les filiales principales du Groupe TMX exploitent des marchés au comptant, des marchés dérivés et des chambres de compensation couvrant de multiples catégories d’actifs, dont les actions et les titres à revenu fixe. La Bourse de Toronto, la Bourse de croissance TSX, la Bourse Alpha TSX, La Caisse canadienne de dépôt de valeurs, la Bourse de Montréal, la Corporation canadienne de compensation de produits dérivés, Trayport et d’autres sociétés du Groupe TMX offrent des marchés d’inscription, des marchés de négociation, des mécanismes de compensation, des services de dépôt, des solutions technologiques, des produits d’information et d’autres services à la communauté financière mondiale. Le Groupe TMX a son siège social à Toronto et des bureaux dans l’ensemble de l'Amérique du Nord (Montréal, Calgary, Vancouver et New York), ainsi que dans des marchés internationaux clés, dont Londres, Pékin et Singapour.

The Senior Relationship Manager, Client Management develops solid, long-term professional relationships with clients and prospects. He/she will identify, and refer new business opportunities to Senior Manager, Client Management and will follow-up with existing customers in an effort to improve service and customer value.

 

Key Accountabilities:

To ensure TSX Trust service delivery mandate is achieved, develop relationships with Issuer contacts and understand and communicate the Issuer’s service requirements internally.

The Senior Relationship Manager is responsible to communicate and coordinate servicing and operational activities with the appropriate departments within the organization.

Day to day direct interface with clients, including their counsel and advisors and oversee the administration of a portfolio of Issuer Clients.

Assist clients in scheduling and preparing for Shareholder meetings including:

• Review of completed Proxy Planning Guide to ensure all requirements and timeline deficiencies are communicated to the issuer or their advisors
• Advice / guide clients of regulatory requirements
• Coordinate and advise client and finance of advance funds required for mailings and other applicable services
•  Advise appropriate parties of potential corporate actions to be approved at meetings and their impact at TSX Trust
• Track voting requirements & prepare tabulation report attend and prepare Scrutineer Report for submission to the Chair of the Meeting
• Prepare for closings, review agendas, provide confirmations and other required documents.
• Attend equity closings.
• Identify, interpret and communicate special service requirements of clients.
• Coordinate Terminations and liaise with successor transfer agent to provide records and with the client to ensure documents, instructions and payments are received
• Enforce and monitor reservation orders, normal course issuer bids and caps on capital.
• Liaise with clients regarding treasury order deficiencies and legend removal on transfers.
• Client requests, including preparation of statistical & shareholder reports
• General inquiries, including confirming issued and outstanding shares

Skills and Experience:

Qualifications:

• Completion of Canadian Securities and similar courses is preferred, but not essential
• Minimum of 5 years-experience in financial industry or transfer agent experience is preferred, but not essential
• Strong organizational, interpersonal and communication skills
• Strong proficiency with Microsoft Office Suite (Excel, MS Word), Google, Database Management and other desktop applications
• Minimum of 5 years-experience in financial industry. Transfer agent experience is preferred
• Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships
• A good working knowledge of the securities industry and capital markets
• A willingness and ability to adapt to a changing environment and responsibilities

Le Groupe TMX est déterminé à créer et à favoriser un milieu de travail agréable où chacun est traité avec dignité et respect, et qui reflète la diversité des milieux où il exerce ses activités. Il met en place des mesures d’adaptation pour les candidats et les employés qui en ont besoin.