Field Service Manager (Fort McMurray Branch)

About the Role

Main Responsibilities

• Manage and provide leadership, support, and guidance to the field service supervisors through goal setting, performance management, review of performance commitments, and ongoing dialogue
• Partner in developing business plans and objectives for the branch to meet overall service objectives
• Work with the business development team on new opportunities growth of the service team. Work with field supervisors, and design solution specialists on front-end quoting and execution. Manage daily activity on contracts and support the bids and tender process
• Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling service-related costs relative to the annual budget
• Manage all customers and subcontractors to ensure excellent service quality 
• Support the field service team in the region to achieve consistency and results as well as support others across the country as required
• Work closely with the regional administration manager to ensure our service admin and scheduling team provide excellent customer service in an efficient and professional manner
• The role will also encompass an overview of the health and safety policies and procedures and overall compliance to existing standards including health and safety leadership, maintaining a functioning health and safety committee, and participating in toolbox safety meetings
• Ensure that site-specific safety requirements are met and implemented and to strive towards an accident-free workplace
• Manage vehicle maintenance programs and monitor mobile and off-site tools and inventory, vehicles, and trailers; scheduling repairs and maintenance of the branch facility and vehicles is also an integral part of this role

 Ideal Qualifications

• A minimum of 7 years of industry experience in a related field (fire safety, trades, industrial service business or equivalent)
• Minimum of 5 years' experience in a supervisory or managerial role leading a team of field service technicians in a technical/industrial and safety-sensitive environment is required  
• Technical degree or industry certifications in one or more of the following: fire alarms, sprinklers, HVAC, or vehicle fire suppression
• Good comprehension of the service/fire industry and or equivalent technical background
• Experience working with OHS regulations in a supervisory or management capacity 
• Self-motivated and results orientated and capable of moving easily between operating details and broader service objectives
• Computer and system savvy
• Ability to meet tight timelines and adapt to changing priorities
• This role is based in our Fort McMurray branch but may require occasional travel to meet the needs of our business and customers

What We Offer

• Medical, dental, vision, EAP and other group health insurance benefits for you and your family
• Three weeks’ paid vacation, flex days and other paid time off to support your key life events
• Company-matched RRSP contribution plan
• Annual bonus and profit-sharing opportunity
• Discounted fitness memberships 
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

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