Host (FT, PT and On Call)

Job Summary

The Host is part of our Food and Beverage team. A Host will provide a warm, friendly immediate greeting to guests at the door, and then seat, and present clean menus to guests in a friendly, professional, and quick manner.

Job Duties and Responsibilities

·         Greet and interact with guests in a friendly and professional manner.

·         Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest.

·         Provide guests with estimated waiting time, always maintaining a professional, courteous attitude. Accommodate special seating requests for guests whenever possible.

·         Seat guests based on guest preferences and balancing of customer flow in service stations.

·         Provide high chairs and booster chairs for tables with children, offer crayons and proactively assist persons with disabilities or additional needs.

·         Answer customer questions and strive to solve customer complaints, inform other host/hostess of available tables. 

·         Answer telephone and respond to questions by guests in a professional and helpful manner.

·         Volunteer resort information to guests showing knowledge about other restaurants, shops and locations on property and about current/upcoming events.

·         Maintain work area/podium ensuring it is always clean and organized. Ensure menus are clean and wiped down at the end of each shift and replaced if wrinkled or soiled.

·         Communicate with kitchen and staff to ensure steady flow of dining guests. Inform team members about special requests or large groups.

·         Maintain a legible, accurate and organized wait list of guests. Monitor what tables are available, who is covering each section and how to seat guests alternately in each section.

·         Inspect dining room for cleanliness, take action where needed, prepare host stand for the next day.

·         Attend all scheduled staff meetings and supplemental training sessions.

·         If applicable in specific outlet – use point-of-sale (POS) system to ring up to-go orders and other basic transactions. 

·         Be familiar with emergency safety measures.

·         Other duties as assigned.

Job Specifications

Competencies:

·         Experience in a restaurant is preferred.

·         Prior point of sale (POS) system experience preferred.

·         Ability to count back change and calculate basic math.

·         Organizational skills.

·         Self-directed and able to maximize use of time, resources and technology.

·         Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.

·         Ability to work in a fast paced environment.

·         Exemplifies professional conduct and adherence to company Core Values.

Education:

·         High School or equivalent preferred.

Physical & Other Requirements:

·         While performing the duties of this Job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

·         The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 10 pounds. 

·         Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

·         Morning, evenings, weekends and holidays are a regular part of the schedule.

·         Non-smoking candidates preferred.