Senior Liability Complex Claims Manager

Location: Hybrid Work Model

Central’s Senior Liability Complex Claims Manager will lead the Liability Complex Claims team and will play a critical role in achieving our Claims’ mission of achieving Optimal Claim Outcomes on all losses, delivering exceptional hospitality to our policyholders all with a high degree of efficiency and effectiveness. This individual is fully accountable for the results of the Liability Complex Claims team, managing a team of Liability Complex Claims Specialists to ensure the team’s performance relative to corporate objectives measured by key performance indicators in accordance with established procedures, policies and best practices.

How You'll Make an Impact

• Provides strategic leadership to a team of highly experienced technical Claims professionals and is responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions and developing capabilities 
• Manages the Liability Complex Claims team to achieve established claims objectives in accordance with the claims mission and established policies and procedures
• Proactively perpetuates the culture, works appropriately across departments and across offices to accomplish the corporate objectives and priorities. Embraces our Core Values and welcomes diverse perspectives to foster innovation.
• Cultivates effective relationships with agency partners and other internal and external stakeholders to achieve the overall business objectives and to continuously improve Central’s Claims operations  
• Communicates strategy and priorities to team by setting expectations and holding team accountable
• Manages resources appropriately – staffing, workloads, external suppliers, adjusting expenses
• Ensures reserve and payment accuracy; provide proper reserve and payment authority
• Develops and maintains Central’s large loss and reinsurance reporting processes and capabilities 
• Administers day-to-day operations of Central’s Liability Complex Claims Organization including oversight of coverage analysis, risk transfer, liability evaluation, damage evaluation, investigation, reserving, litigation management, expert usage, action plans, and resolution.
• Maintains continued file oversight of the Company’s most complex and/or severe liability claims
• Maintains Complex Claims reporting, feedback loops and collaboration with internal stakeholders
• Provides timely value-add feedback with internal stakeholders including Underwriting, Loss Control, Risk, Marketing, Subrogation and SIU
• Evaluates performance of the team and individuals of the team and obtains desired results. 
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements and ensure compliance for all within the Liability line of business.
• Maintains a deep understanding of the Liability Insurance landscape; attend applicable industry events/conferences; conduct line of business research to identify and understand trends and make adjustments to strategy accordingly.
• Makes informed strategic and operational business decisions by identifying and analyzing trends and improvement opportunities through the effective use of resources, tools and metrics. 

What You'll Bring

• Bachelor’s degree in related field and 6 years of complex claims handling experience in the insurance industry (specific experience with complex auto, general liability and construction losses) including 1 year management experience
  • Or 8 years complex claims handling experience in the insurance industry (specific experience with complex auto, general liability and construction losses) including 1 year management experience
• Ability to obtain and maintain all required state department of insurance adjusting licenses
• Experience in complex coverage analysis and significant large loss evaluations
• Superior people and management skills to properly manage staff
• Knowledge of Claims, Underwriting, Loss Control and Actuarial functions
• Possesses verbal and written communication skills, including negotiation, presentation, and influence skills
• Technical and business management acumen; advanced claims investigation and resolution skills; advanced knowledge of insurance and claims handling principles, track record of effective litigation management
• Ability to travel to assigned agents including occasional overnight 

Preferred

• CPCU and/or other insurance designations

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability.  The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid #LI-AS1