Fill-in Engagement Specialist

POSITION SUMMARY 
The Engagement Specialist provides case management services for children and adults to support engagement and retention of clients.  The Engagement Specialist will cross-train with the Customer Service Representative (CSR) position to cover essential duties as needed. This position will also participate in supporting children’s intensive outpatient programming in conjunction with the integrated healthcare clinician.

Hourly Rate $18.00 

EDUCATION AND EXPERIENCE/QUALIFICATIONS

High School diploma and one year of progressively responsible work experience is required. A valid driver’s license and access to timely and reliable transportation are required. 

LOCATION

Bristol, CT

SCHEDULE

Fill in sub-Monday, Tuesday, Thursday 4pm-7pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works with clinicians, provides collateral contact with client referral sources to support engagement and retention of clients.

Participate in supporting children’s intensive outpatient programming in conjunction with the integrated healthcare clinician.
 

Provides outreach and support to the difficult-to-engage clients by facilitating ongoing communication with the client/referral sources and primary care physicians.

Helps clients to access Recovery Support Programs, housing and other basic needs.

Contacts all clients who did not show for scheduled appointment the previous day; reschedules appointments for clients with their primary clinician.

Sends engagement letters to clients who have not been seen by their primary clinician within a specified timeframe.

Provides discharge letters as directed.

Maintains professionalism with clients, staff and colleagues.

Maintains flexibility to work at various site locations as needed by various programs.

Cross-trains for front desk functions to provide administrative support to clinical, psychiatric and administrative staff.

Produces and delivers timely, accurate and professional documents as needed to clients, referral sources, collateral contacts, and primary care physicians.

Maintains competencies to meet expectations in all position-specific key performance indicators.

Pursues and utilizes available trainings and staff development opportunities, to develop computer skills and enhance knowledge and growth with the agency.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.