Operations Manager

Operations Manager

Reports To:  General Manager

Summary

• The Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station. 

Job Responsibilities

• Overall Job Duties

• Promote and embody the company core values, ensuring all team members are committed

• Responsible for providing a safe and secure work environment for all employees

• Promote a Safety-First environment within the workplace

• Participate in building a monthly forecast for all flight activities and base expenses

• Assist in managing corporate financial expectations to maximize profit to budget

• Responsible for all scheduling activities as it relates to Duty Managers, Leads, Transport and Warehouse departments

• Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly

• Manage and maintain carrier/company KPI expectations

• Lead regular employee/leadership engagement meetings

• Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)

• Adhere to all policies and follow established procedures

• Participate in required meetings, providing input and recommendations

• Conduct appropriate Operational/Safety briefings

• Conduct training and provide ongoing training support to all staff.

• Perform audits ensuring all employees are following Company policies and procedures

• Communicate regularly with your General Manager as it relates to the operation

• Accountable for meeting or exceeding all safety, financial, and operational objectives

• Assess and develop leadership to maximize potential (succession planning)

• Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.

• Identify high potentials (HIPOTS) for future growth and development within the company

• Actively participates in the Safety Management System (SMS)

• Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence

• Ensure all required training is completed to company standard

• Perform all functions of all operational positions, as needed

• Delegate job duties as required and ensure completion

• Ensure timely execution of all required duties and expectations

• Perform other duties as assigned

Work Environment

• Exposure to extreme temperature changes and noise

• May be required to work in a cold room of 4 degrees or less for extended periods of time

• Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand

• Regular standing, bending, and lifting during shift

• Must be able to work at heights up to 25 feet or more depending upon type of aircraft

• Able to perform job duties outside in all weather conditions

Core Competencies

• Efficiently work as part of a team, as well as independently without direct supervision

• Effective verbal and written communication skills, with individuals at all levels of the organization

• Ability to thrive and adapt in a fast-paced environment

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Excellent prioritizing, time management and organizational skills

• Proficient in Microsoft Excel, Word, G Mail, Google Drive

• Attention to detail in all areas of work

• Confident, consistent, decisive personality

• Willingness to learn and adapt to a changing work environment

• Ability to ensure confidentiality of sensitive information

• Strong skills in conflict resolution

• Possess a strong safety focus

• Strong customer service mindset

• Ability to organize and manage multiple priorities

• Excellent interpersonal skills and a collaborative management style

• A demonstrated commitment to high professional ethical standards and a diverse workplace

Requirements

• Be at least 18 years of age

• 3 - 5 years of leadership experience

• Possess a valid driver’s license and maintain in good standing

• Ability to work on a permanent basis in Canada

• Obtain a clear criminal record

• Must obtain necessary airport and/or Transport Canada security clearances and maintain in good standing

• Must obtain necessary airport vehicle operators permit and maintain in good standing

• Must be able to operate all equipment as pertains to the position (forklifts, high lift trucks, catering vans)

• Ability to work within the required time parameters

• Ability to work nights, weekends, holidays, and varying schedules

• Must successfully complete airline and corporate specific training programs and recertification

• Must have the ability to travel as required

• Must have current passport and maintain in good standing