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Case Manager ACT Team

Midtown East, 4400 Euclid Ave, Cleveland, Ohio, United States of America Req #1178
Monday, April 22, 2024

Sign-On Bonus $1500

Salary Range - $22.50 per hour - $26.80 per hour (Including ACT Premium)

 

Job Summary
Under the direction of the Assertive Community Treatment (ACT) Program Manager, the Behavioral Health Specialist Case Manager participates on the Clinical Team, working with severe and persistently mentally ill adults. The major functions include assessment, service plan development, linking and coordinating of services within the ACT fidelity model. Further responsibilities include case file management; intensive outreach; crisis intervention; emergency, on-call participation; community consultation; and interdisciplinary team treatment planning.

Job Duties and Responsibilities
 Provides individualized support or care coordination of healthcare, behavioral healthcare, and non-healthcare services. ACT case management requires collateral contacts with clients' support systems, which is also required to be delivered in all settings that meet the individual's needs.
 Regularly administers the PHQ-9, GAD-7, BAM, CAGE, Ohio Outcomes Form and questionnaires used to monitor Social Determents of Health, and other outcomes tools to monitor treatment outcomes and trigger needed referrals.
 Updates Adults Needs Standard Assessment(s) (ANSA) needed to determine eligibility for services.
 Completes staging documentation to present at weekly team staging meetings.
 Provides services to clients as related to social determinants of health including, but not limited to:
 housing/neighborhood/environmental needs;
 social supports/community and peer needs;
 economic needs;  education and vocational needs;
 regularly monitors client status and service utilization to ensure that appropriate level of care is maintained;
 works with clients to develop individualized treatment plans and performs treatment plan reviews and updates;
 communicates vital treatment information from external providers to The Centers treatment team in order to coordinate client care’
 works on a multidisciplinary service team, in collaboration with nurses, physicians, and pharmacists to achieve positive client health outcomes;
 actively assists clients in obtaining and maintaining comprehensive healthcare;
 attends medical appointments with clients as needed. Transports and/or accompanies clients to appointments as needed;
 provides ongoing communication to client, healthcare teams, and client’s support network to ensure follow-up and coordinated treatment; and
 performs basic administrative tasks related to the job, which includes but is not limited to completing clinical records, forms, and reports and completing and posting progress notes within 72 hours of service, (Policy P207.00). 

 

Other Job Duties and Responsibilities
Other related duties as assigned

Job Qualifications
 Associate degree in Social Work, Psychology, or mental health related field with three years of case management or care coordination experience. A Bachelor degree in Social Work, Psychology or a mental health-related field is preferred. If in a related field, must have two years of care coordination or case management experience.
 A valid driver license in the state of Ohio with access to an insured vehicle for client transportation.
 The ability and desire to work closely with other team members.
 Trained and certified to provide ANSA (must renew yearly).
 Must be willing to work assigned after hours on call duties along with the ability to form effective therapeutic relationships to engage clients in the mutual assessment of problems and goal-setting, and to help coordinate care plans from initial contact through end of service.

Core Competencies
• Verbal Expression: Able to communicate in clear language and to adjust one’s use of language to the audience’s level.
• Written Expression: Able to express ideas and views clearly to others in writing; structures notes and clearly organizes their writing; is able to summarize a view or message clearly; provides the right amount of information to make an issue clear to the reader.
• Stress Management: Able to perform and make sound decisions under pressure and in adversity; distinguishes essentials from side issues; remains focused when given a deadline.
• Clinical Acumen: Developing knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude; ACT Team Case Managers must possess developed knowledge as outlined.
• Values Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative. Supervisory This position does not supervise any other position.
 

About The Centers  

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We provide high-quality healthcare to everyone who comes through our doors, regardless of their ability to pay. Our health care services include mental and physical health care, primary care, dental, behavioral health urgent care, pharmacy services, addiction and substance use treatment, HIV/AIDS prevention and support services, along with trauma recovery service. We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive. 

 

Wellbeing and Benefits  

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.  

  • Choice of medical and dental plans 
  • Health Savings Account 
  • Flexible Spending Account for Health and Dependent Care 
  • Vision 
  • Support for continuing education and credential renewal 
  • Life Insurance 
  • Retirement Savings (401k) with a company contribution 
  • 457(b) Savings 
  • Mental Health Support  
  • Employee Assistance Program 
  • Calm Subscription 
  • Short and Longterm Disability 

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Job Family Behavioral Health
  • Pay Type Hourly
  • Min Hiring Rate $22.50
  • Max Hiring Rate $26.80
Location on Google Maps
  • Midtown East, 4400 Euclid Ave, Cleveland, Ohio, United States of America