Customer Service Representative - Remote

BUILD AN AMAZING CAREER WITH SYSTEM PAVERS!

Job Description

 System Pavers is growing at a tremendous rate, and we’re looking to expand our team with a professional, driven Customer Service Representative. By working with System Pavers, you’ll be provided with the necessary training and support from our wonderful team and enjoy a robust support system based on our three decades of experience.

If you’re focused on building a stable foundation with a company that has a proven track record for success, then you’ve found the right opportunity!

About Us

As the nation’s leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 85,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we’re looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.

We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.

Find out more about us by visiting our website or visiting our careers page, here.

About You

• Self-motivated: You’re driven by your desire to accomplish goals that have been set out in front of you and the opportunity to provide world class customer service.
• Great Communicator: You excel in both verbal and written communications.
• Personable: You’re known for your ability to display your expertise in a positive and understandable manner.

Job Responsibilities:

• Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly.
• Schedule appointments between customers and our design consultants.
• Confirm scheduled appointments.
• Respond to email correspondence from customers and internal team members
• Stay up to date with all company procedures/ protocol pertaining to the call center

Experience & Skills:

• Customer service/phone presence.
• Ability to type at least 50 WPM.
• Bilingual - English & Spanish
• Problem-solving mentality with ability to remain both calm and positive under pressure.
• Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity.

This position is a entry-level, full-time role that offers compensation of $16/hour with bonuses (~$18-$19). We are interested in every qualified candidate who is eligible to work in the United States; however, visa sponsorship is not available for this position.

System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.