Lead Entertainment Ambassador

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Provides exceptional gust service while supporting Theater events, promotional giveaways, community outreach and co-op sponsorships.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides support to promotions, special events and entertainment within gaming guidelines and departmental policies and procedures by verifying current government issued ID with every transaction to include: scanning and collecting theater tickets, swiping Club Sycuan cards for promotional entries into associated drawings, printing and issuing redemption vouchers.
2. Provides administrative support to the department by documenting and forwarding reports, complaints, suggestions and recommendations to the Box Office Supervisor, assisting with the coordination of Casino promotions, trade shows, and sponsored events.
3. Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Box Office Supervisor.
4. Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.
5. Maintain a thorough understanding of show schedule, production details, and ticketing prices.
6. Maintain a clean and safe Box Office environment at all times.
7. Assists with venue logistics before and after events.
8. Assist with incoming and outgoing guest calls.
9. Promote Club Sycuan membership to guests, conducts membership card reprints, and creates new accounts with thorough knowledge of guidelines and benefits.
10. Collect complete and accurate data from guests while processing transactions.
11. Distribute promotional merchandise as directed.
12. Other duties assigned.

Job Specifications:

Education and Experience:

Essential:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• Guest Service Experience
• Ticket sales and/or box office experience
• Cash handling experience

Desirable:

• Hospitality experience

Skills and Knowledge:

Essential:

• Ability to remain energetic, outgoing and get along with a variety of personalities
• Ability to recognize counterfeit monies
• Ability to perform simple mathematical calculations
• Ability to effectively communicate, maintain professional and positive composure with guests and team members
• Ability to abide by polished and professional grooming standards
• Ability to prioritize and perform multiple tasks and assignments
• Ability to perform data entry assignments
• Ability to communicate effectively in the English language
• Ability to compose written documents in the English language
• Ability to complete forms and documents and written reports
• Working knowledge of Microsoft and Excel
• Working knowledge of basic email and telephone procedures
• Ability to evaluate problems encountered on the job and make sound judgments
• Ability to sit, stand and walk for up to eight hours at a time
• Ability to lift up to 20 pounds
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to appear for work on time
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Ability to count cash and make change in a fast-paced environment

Desirable:

• Multi-lingual
• Knowledge of casino games

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!