Prince Waikiki: Guest Experience Manager (Salary)

Essential Duties:

• Prepare the annual operating and CIP budget for the Department with the Hotel Manager.
• Develop and recommend new recreational and experiential activities and programs for guests to remain current and competitive.
• Maintain visibility, awareness, and collaboration of department and in partnership with other/supporting departments.
• Great communication skills with internal and external guests.
• Work with vendors and outside reps to plan the activities and programs
• Interact positively with guests, promoting hotel facilities and services. 
• Organize special events and programs for the hotel. 
• Collaborate with all applicable departments to lead the execution of activities and programs.
• Maintain rapport with all departments and attend relevant meetings.
• Evaluate cost effectiveness of all aspects of each program/activity. 
• Develop and implement cost savings and profit enhancing measures. 
• Promote and market the Hotel in conjunction with the Sales and Marketing team.
• Perform other duties assigned or required by the Hotel Manager.

Other Duties:

• Maintain communication to all departments of upcoming events/programs/activities.
• Attend all necessary meetings, including Ops and daily management meetings.

Working Conditions:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.
• Indoor and Outdoor locations
• Typical office work while also being in the operations departments, as needed.
• Ability to stand/walk for a minimum of 9 hours.
• Be visible in all departments and in guest public areas consistently through the day while activities are occurring to maintain luxury experience.

Work Hours:

• Work shifts and days determined by Hotel Manager
• Must be able to work long and irregular hours
• Must be able to work at least 50 hours per week

Equipment Use:

• Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers and facsimile machines.
• Proficient in the use of a computer and the resort’s word, spreadsheet and other required software.

• Mental and Physical Demands:
• Must be able to handle stressful situations
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to move up to 100 lbs., with wheeled assistance.
• Ability to lift up to 50 lbs., and lift lighter objects overhead.
• Ability to input and retrieve information from a moderately complex computer system.
• Ability to work under pressure and deal with stressful situations during busy periods.

Communication Demands:

• Ability to communicate effectively in the English language with employees and guests, understand reports and related correspondence and accurately perform all essential job functions.
• Ability to communicate in the English language, both orally and in writing, with guests and employees, some requiring high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve problems.

Minimum Qualification Requirements:

• High school diploma required.
• College degree preferred.
• 3 year minimum hospitality experience preferred.
• Skills to be creative and effective organize programs and activities for the resort.