Customer Support Representative, Commercial Lines

New Cumberland, PA 17070, USA Req #169

Friday, April 21, 2023

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.

Knoll Insurance Agency, Inc., (Part of the PCF Network) does not limit you to a single insurance company for quotes and coverage options. Because our agents are partners with a carefully chosen group of companies selected for stability, service, superior products and competitive prices, Knoll Insurance Agency can work for ‘you’ and provide quality products and services.

Job Summary:

As a Commercial Lines CSR, you will be responsible for providing customer support to our clients and administrative support to our team.

Duties and Responsibilities:

Perform duties pertaining to insurance for commercial lines of business, including, but not limited to, marketing, quotes, and proposals.
Respond to customer inquiries and collaborate within team to support and offer solutions to customer.
Process and enter data into proprietary software system for new business, renewals, reinstatements, endorsements, cancellations, billings, and payments.
Attention to detail is required to ensure the accuracy of data to be input.
Responsible for checking valid codes, accuracy of entries, and correcting entries that may be inconsistent with history file information.

Qualifications:

Must be detail-oriented with excellent follow-up skills.
Excellent verbal and written skills.
Knowledge of clerical and office management practices and procedures.
Experience in proactive problem-solving.
Ability to juggle tasks and respond timely to requests.
Ability to successfully interact with all levels of the organization.
Proven office management, administrative, or assistant experience.
Excellent time management skills and ability to multitask and prioritize work.

Compensation:

Competitive and commensurate with experience

Schedule:

Location:

Onsite

Benefits:

Medical
Dental
Vision
Paid Time Off
401K
Life Insurance

PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline and termination will be based on merit, qualifications and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.

Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.

Other details

Pay Type Hourly

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New Cumberland, PA 17070, USA