Customer Service Representative

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.

Rice Insurance (Part of PCF Insurance Services Network) is not your typical insurance broker. Our approach to protecting our clients’ commercial and personal interests have propelled Rice to the top of our industry. We simply do insurance differently. While rooted in community, our visionary leadership team has brought Rice’s products and services to businesses and individuals throughout the United States. Our growing and dynamic agency is actively hiring new team members who embrace technology and thrive in a fast-paced, energetic work environment. We are proud to offer satisfying careers with competitive salaries and exceptional employee benefits.

Job Summary: 

This is a service position responsible for supporting Commercial Account Managers in their efforts to complete policy renewals and changes to policies through timely and accurate documentation. In addition, this position completes various data entry projects and provides proof of insurance to financial and other entities, prepares proposals, and completes various forms as assigned. This is a transition role to become a Commercial Lines Account Manager

Duties and Responsibilities: 

• Achieve goals established at annual performance review
• Provide excellent internal customer service
• Reviews renewals and note discrepancies and large premium increases and communicate findings to Account Manager
• Enter and maintain accurate and clear information within agency computer system regarding client, agent, and carrier.
• Issue appropriate documentation as needed including certificates of insurance
• Accurately and timely process endorsements
• Compose or assists in composition of highly technical or sensitive correspondence
• Adheres to established guidelines and protocols for workflow and system documentation
• Follow established agency procedures and guidelines and adhere to the employee manual
• Perform other specific duties and projects as assigned by agency management

Qualifications:

• Excellent customer service skills
• Strong communication skills, listening, written and verbal
• Working knowledge of Microsoft Office Suite
• Detail oriented and accurate
• Positive attitude and excellent interpersonal skills
• Self-motivated
• Maintain confidentiality of information
• High school diploma or equivalent
• Property and Casualty Insurance License
• Minimum 1 year office or customer service experience

Compensation:

• $20.00 - $23.00 / HR DOE

Schedule:

• Full-Time
• Monday-Friday

Benefits: 

• Medical
• Dental
• Vision
• Paid Time Off
• 401K
• Life