Personal Lines Client Account Manager (Customer Service)

Somerset, MA, USA Req #362

Tuesday, February 20, 2024

PCF Insurance Services is a premier risk management, benefits design, and insurance brokerage services firm ranked #20 on Business Insurance's 2023 Top 100 Brokers and #12 on Insurance Journal's 2023 Top Property/Casualty Agencies. With 3,100 professionals across the U.S., PCF Insurance Services harnesses the power of its Agency Partner network to provide world-class service and unparalleled solutions to its clients. As the #1 Fastest-Growing Company in Utah in 2021, 2022 and 2023 and #247 Inc. 5000 Fastest-Growing Private Companies in America, our commitment to excellence is unmatched. At PCF Insurance Services, we foster a dynamic and inclusive work environment, encouraging growth and innovation while valuing each team member's contributions. Join our exceptional team and help shape the future of the insurance industry.

About Us:

PCF Insurance Services is a Top 20 U.S. brokerage firm that provides insurance solutions for our clients - we do this by using our expansive network of Agency Partners to match our clients with the specific insurance agencies that can fill their unique insurance needs. PCF Insurance Services was recently named #118 by Inc. 5000 Fastest-Growing Private Companies in America. PCF was also named #1 by Utah Business Fast 50 as the fastest-growing business in Utah for 2022 and 2021. We are also the #1 largest active acquirer in the Nation.

Stafford & Co Insurance Services (part of the PCF Insurance Services Network) is one of the region’s most recognized insurance names, with a reputation for service and product excellence since 1881. We are poised for future growth and look forward to welcoming the ideal candidate who shares our passion for client service.

Job Summary:

The Personal Lines Client Account Manager will support two seasoned Personal Lines Account Managers in servicing a book of business with clients primarily based throughout Southern New England.

Duties and Responsibilities:

Communicate effectively with clients on policy and coverage issues
Cross-sell other lines of insurance
Recommend additional coverages as needed
Receive and expedite claim reports
Organize and manage new renewal business and policy changes

Qualifications:

Massachusetts P&C License
Minimum of 5 years of experience selling and servicing homeowners, auto, and all lines of personal insurance
A commitment to personal client service and building client relationships
Work collaboratively and effectively with team members
Applied Epic experience preferred

Compensation: Base plus commissions and incentives

Schedule: FT, M-F, Hybrid

Benefits:

Medical
Dental
Vison
Paid Time Off
401k
Life

PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline and termination will be based on merit, qualifications and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.

Attention Recruitment Agencies: PCF does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of PCF, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting PCF's Talent Acquisition Department.

Other details

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Somerset, MA, USA