Account Manager | Small Accounts | E-Commerce | Final Mile Account Mgmt.

OnTrac is hiring an Account Manager for Small Accounts 

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! 

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.  

Employment Logistics:  

As the Account Manager for Small Accounts, you will be responsible for maintaining customer satisfaction and retaining the company’s e-commerce residential customer portfolio. You will act as the driving force behind ensuring customer success and retention. This role will report to the Manager of Small Accounts and will manage activities that develop customer relationships, support day-to-day customer needs, and retain and expand existing business. 

Unpacking the Benefits:  

• Competitive individual and group benefits   

• Medical, Dental, and Vision insurance   

• Paid Time Off including Holiday pay   

• 401(k) with company match   

• Safe and clean work environment   

The Must-Haves:  

• Bachelor’s Degree 

• Minimum of 2-5+ years of direct sales experience, with experience in the transportation/logistics field, preferably within the parcel/e-commerce space 

• Up to 20% travel depending on the business needs 

Your Mission in Motion:  

• Monitors the industry, business environment, competitors, and customers to develop action plans for expanding and retaining the customer base.  

• Uses customer feedback and insights to collaborate with internal stakeholders to identify and suggest new products. 

• Participates in meetings, presentations, and demos to support or close strategic or high-value sales. 

• Drive all-new service/product initiatives with concise messaging of product knowledge supported by marketing content. 

• Develop long-term, mutually beneficial relationships with senior-level contacts within vital strategic customers. 

• Work cross-functionally with internal department managers to execute best practices and communication channels to ensure the Small-Market Account team supplies customers with accurate data and practical information, resulting in high customer satisfaction and contractual compliance. 

• Work closely with the VP of Customer Success and broader senior leadership and executive team to ensure strategic vision and initiatives are executed.  

Paving your way to your success:  

• A strong communicator, able to develop and conduct effective presentations with mid and senior-level executives that maximize the value of the company’s solutions. 

• Proficiency in oral and written communication, including the ability to effectively communicate and interface with individuals in person, on the phone, and across different organizational levels.  

• Knowledge of the sales life cycle, from prospecting to close. 

• Ambitious, driven, and motivated to be successful with a strong ability to meet deadlines. 

• Ability to work independently and entrepreneurially in a remote location (home office)  

• Proficiency in Windows applications: Microsoft Office, Salesforce, etc. 

• Analytical, organizational, and planning skills, along with the capacity to meet deadlines and perform calculations involving figures such as discounts, interest, and percentages. 

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!  

OnTrac is proud to be an Equal Opportunity Employer 

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. 

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.