Technology Support Specialist I - Information Technology

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Summary
Supports and maintains system and user accounts, including rights, security and system groups; provides support of database and applications for users; provides technical design and work in cross-functional teams to deliver projects and service.  

Essential Duties and Responsibilities

• Implements, maintains, configures, and troubleshoots wireless networks and devices 
• Oversees advanced Windows implementation, configuration, troubleshooting and management of computing devices 
• Configures, maintains, and troubleshoots network issues 
• Uses management tools such as the System Center suite of products for client administration of Windows Systems
• Assists with Voice over IP (VOIP) setup, configuration, and troubleshooting
• Supports hardware and software issues for the general government and public safety applications on City devices
• Maintains working knowledge of database applications to assist in troubleshooting and setting up software on user computers
• Assists in the development and execution of Enterprise system projects
• Assists with installation, configuration, and maintenance of the network
• Manages computing devices for security, ensures security standards are adopted
• Oversees inventory and property management
• Follows city financial policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• Combination of education and experience equivalent to an Associate’s Degree in Computer Information Systems or related field
• One year of experience in advanced technology support

Certificates, Licenses, and Registrations

• Valid driver's license