Field Service Operations - Commercial Manager

MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow’s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 14,000 people at over 120 sites globally. Our after-sales brand, MAN PrimeServ, offers a vast network of service centres to our customers all over the world.

Title:    Commercial Manager Field Service Operations

Summary: Supports the implementation of field service management application and Commercial operations

Key Job Responsibilities:

• Work closely with field service engineers to streamline processes in field service
• Support implementation and continuous rollout of Field Service Management application
• Works closely with end users to develop efficient tool
• Direct support in rollout of application through “go-live” stage and ongoing after rollout
• Participate in system design workshops to share suggestions and recommendations
• Align on potential changes/features in own organizational area (with users and managers)
• Testing (new) FSM features and procedures prior to training / implementation incl. provision of aligned test documentation
• Provide feedback on training documentation (provided by implementation project, maintained by product owner)
• Check provided (standard) test scenarios and add specific ones (acc. to site / team etc.)
• Assist in (end user) trainings prior to FSM implementation (trainings lead by project staff)
• Report to / align with their superiors as well as core team member representing their organizational area
• Use C4S, FSM and corresponding tools and systems acc. to the defined procedures
• Support users in FSM usage and communicate bugs or suggestions for improvements to FSM product owner
• Participate in a Key User knowledge sharing exchanging experiences and best practices
• Directing the opportunities created by field service activities and service reports into the service cloud database to satisfy the opportunity KPI.
• Review and direct field service reports to sales and Dali database
• Create Synergies between FS management and sales to speed up the invoicing process, with focus on project closeout, document completion and recording of opportunities.
• Cost track ongoing projects and notify project owners of approaching purchase order limits
• Support the increasing demand for administrative support in field service
• Improve our accuracy, timeliness, and delivery of quotes to sales.
• Improve team continuity by conducting workshops to discuss issues and opportunities to improve team motivation.
• Update field services policies to be in line with regional policies
• Maintain utilization KPI and issue report monthly.
• Maintain training records and competence matrix for all field service engineers
• Contact customers on regular basis to establish satisfaction level and setup lessons learned meetings.
• Propose and implement, standardized tools based on technical maintenance recommendations.
• Manage & execute operational performance reporting, streamlining processes and systems, working together with the Sales Team.
• Handle order processing from beginning to end for MAN customers. For projects / strategic planning and technical support.
• Assure to follow internal MAN rules and regulations.
• Support Academy if needed to perform management and administrative tasks.
• Sales support and other management administration.
• Receive purchase orders and route accordingly. Process order confirmations
• Support invoice processing accordingly to the company approved procedures.
• Creates and prepares invoices to customers and partners for payment in the right order by mail and email.
• Maintain archive of all records on file.
• Create purchase requisitions for all jobs and office related requests.
• Reconcile open statements submitted by suppliers.
• Assists and creates jobs/quotes for service requests.
• Checks timesheets and expenses for job related service request and work detail for invoices.
• Logistics/procurement.
• File and organize documents and appropriated folders.
• Perform other duties as assigned.
• Assure to follow internal MAN rules and regulations.

Required Education: Bachelor's degree (B. A.) from four-year college/university or equivalent education preferred.

Required Experience: Four or more years related experience and/or training; or equivalent combination of education and experience preferred.

Required 3^rd party Certifications/Qualifications: None

Other skills:

• Entrepreneurial mindset combined with a high degree of customer orientation.
• Excellent organization and communication skills in a highly dynamic environment.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to manage processes and projects.
• Demonstrate ability to successfully manage multiple projects in various phases of project.
• Ability to analyze information and develop strategies.
• Problem solving skills.
• Follow guidelines to arrange objects or actions in a certain order.

Physical Requirements: The majority of the time of this position requires operating in a typical office environment sitting at a desk and using telephones and personal computers.

MAN Energy Solutions USA, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.