Field Service Operations - Sales Support & Order Admin

MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow’s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 14,000 people at over 120 sites globally. Our after-sales brand, MAN PrimeServ, offers a vast network of service centres to our customers all over the world.

Field Service Operations - Sales Support & Order Admin

Summary: Supports the Order Management, Contract Management and General Manager, improving the efficiency and effectiveness of sales execution to deliver financial commitments and increase market share.

Key Job Responsibilities:

• Propose and implement, standardized sales tools based on technical maintenance recommendations.
• Manage & execution sales /operational performance reporting, streamlining processes and systems, working together with the Sales Team.
• Handle order processing from beginning to end for MAN customers. For projects / strategic planning and technical support.
• Prepare sales reports for management and budget departments like statistics reporting, regarding turnover, customers, market / potential for future projects.
• Develop customer specific sales literature and presentation material.  
• Support marketing programs in collaboration with Marketing Communications Department. Like, customer satisfaction surveys, market research, analysis and evaluation. FLL ONLY
• Assure to follow internal MAN rules and regulations.
• Support Academy if needed to perform management and administrative tasks. FLL ONLY.
• Handles accurately customer request and provide precise and timely Academy training information. FLL ONLY.
• Establish and support clear organizational structures, proactively plan and schedule projects, processing ideas for MAN Product sales and trainings. FLL ONLY.
• Analyze trainings needs to coordinate new portfolios and programs, or modify and improve existing ones, accordingly to sales perspective.
• Work as liaison between the Sales and Accounting Departments.
• Communicate with people outside the organization, representing the organization to customers, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Sales support and other management administration.
• Ensures that all invoices are processed accordingly to the company approved procedures.
• Creates and prepares all invoices to customers and partners for payment in the right order by mail and email.
• Processes all accounts payable invoices both intercompany and third party by coding and sending them in the right order by email and mail for payment to the right department.
• Maintains old records on file.
• Creates purchase requisitions for all jobs and office related requests.
• Reconciles open statements submitted by suppliers.
• Makes sure that labor hours for engines are well documented and maintained in SAP.
• Assists and creates jobs/quotes for service requests.
• Checks timesheets and expenses for job related service request and work detail for invoices.
• Logistics/procurement.
• File and organize documents and appropriated folders.
• Perform other duties as assigned.
• Assure to follow internal MAN rules and regulations.

Required Education: Bachelor's degree (B. A.) from four-year college/university or equivalent education preferred.

Required Experience: Four or more years related experience and/or training; or equivalent combination of education and experience preferred.

Required 3^rd party Certifications/Qualifications: None

Other skills:

• Entrepreneurial mindset combined with a high degree of customer orientation.
• Excellent organization and communication skills in a highly dynamic environment.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to manage processes and projects.
• Demonstrate ability to successfully manage multiple projects in various phases of project.
• Ability to analyze information and develop strategies.
• Problem solving skills.
• Follow guidelines to arrange objects or actions in a certain order.

Physical Requirements: Able to travel.

Pay range for this role is $26.58/hour to $39.88/hour.

Your actual base rate of pay will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills and experience.
 
Base salary is just one part of your total rewards package. MAN ES USA offers comprehensive medical, dental and vision coverage, hospital indemnity and critical illness coverage, 401(k) retirement plan, short-term and long-term disability, life insurance & AD&D coverage, FMLA leave, and other benefits. You will accrue up to 25 days of vacation, receive 3 sick days and 3 personal days and will be eligible for 14 paid holidays.

MAN Energy Solutions USA, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.