Central Division Service Manager

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION

Manage Regional Service Department activities and staff to provide excellent service support and training to Kubota dealers and customers.

PRINCIPAL ACTIVITIES:  This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:

• Provide division service representatives with technical expertise and guidance.

• Create, implement, and execute technical training programs, seminars and schools for Kubota dealers in assigned division. Manage related budget.

• Review, resolve, and document customer dissatisfaction issues, in partnership with dealer network and KTC service field staff. Update and manage Customer Contact database.

• Administer, promote, and manage Technical Service Certification Program for division dealers. Set annual goals for field staff to continuously improve quality of KTC customer service support.

• Responsible for the administration of the annual business plan and budget of assigned department.

• Complete and submit various Service Department reports such as technical service reports, travel/call records, monthly department activity reports and other reports as required.  

SPECIAL PROJECTS

Special projects may include serving as the designated chairman of the Division Safety Committee to maintain a safe working environment and conform to County, State, and Federal regulations.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Agricultural Mechanics, Engineering or related field and 5 to 7 years related experience.
• Excellent verbal and written communication skills.
• Effective leadership skills, including the ability to motivate staff.
• Mechanical knowledge of agricultural, turf, and construction equipment.
• Ability to professionally handle confrontational issues.
• Proficient using a computer, including Microsoft Excel, Word, and PowerPoint.
• Effective teaching/training skills.

LANGUAGE REQUIREMENTS:

Must be able to read, write and communicate in English.

EQUIPMENT OPERATION (% of time, description, nature of service): 

PHYSICAL REQUIREMENTS: 

Must be able to sit, stand, drive and sit at a computer.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification.  This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification.  This job is intended to include the current essential functions of the job.  Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

 Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.