General Manager - Signature Gourmet and Beaches & Cream

Kiawah Island Golf Resort consistently ranks as one of the country’s top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests. 

Benefits:

• Salaried Position
• Medical, Dental, Vision, 401(k) options
• Employee Meal Program
• Discounts on Golf, Tennis, Accommodations, Dining & More
• Work in Paradise!

RESPONSIBILITIES:

• Must be passionate about food (specifically ice cream and coffee!) and customer service
• Be a problem-solver with a strong work ethic and leadership skills who can multi-task.
• Understand that customer satisfaction always takes priority, but efficient outlet operations make it possible.
• Execute and track financial transactions as directed by the Director of Food & Beverage.
• Lead the service team to a level of high service, job satisfaction, and efficiency.
• Ensure 100% guest satisfaction during all meal periods.
• Exemplify local community stewardship.
• Promote a team mentality within the outlets and all Food & Beverage areas.
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the resort.
• Responsible for scheduling and payroll, as well as implements new company policies and procedures by developing plans, standard operating procedures and teaching staff.
• Assist in conducting staff and daily pre-shift meetings to properly provide direction to staff to achieve daily retail and outlet goals.
• Monitor inventory levels and and place orders with vendors.
• Provide coaching and feedback to staff to identify employee weaknesses and assess performance on an ongoing basis, and retrain as necessary.
• Create a memorable and positive guest experience by delivering a high level of service, and ensuring all staff engage guests to understand their needs and exceed expectations.
• Ensure the outlets meets or exceed standards in food quality, safety, and cleanliness at all times.
• Solicit guest feedback to understand the needs and wants of customers.
• Complete all required training in all areas of the outlets to ensure proficiency and ability to direct staff by training and coaching on guest service principles and practices.
• Follow outlet policies and procedures, including those for cash handing and safety/security.
• Monitor and maintain the point of sale system, and will assist in any areas of the outlets when staffing constraints require.
• Be proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc).
• Must be able to give direction and delegate responsibilities, as well as work in a fast paced environment while remaining calm and professional at all times.
• Ability to communicate in English with guests, coworkers, and management to their understanding is required.
• Uphold the core values and policies and procedures of the resort.
• Experience with working with retail items and inventory.
• All other duties as assigned. 

QUALIFICATIONS:

• High School Diploma, or equivalent GED, is required; an Associate’s degree, or equivalent experience in a management role, is strongly preferred.
• Minimum 21 years of age required to be able to mix and serve alcohol.
• Must be able to work nights, weekends, and holidays as business levels require.
• Point of Sales system (InfoGenesis or other) experience highly preferred.
• Must be able to compute basic mathematical calculations.
• Must be able to pass a background check.

Join our team and work in paradise!