Vendor Enrollment Operations Quality and Training Specialist

What We Need

CORPAY is currently looking to hire a Vendor Enrollment Operations Quality and Training Specialist within our Merchant Development division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you are a detail-oriented individual with a passion for improving quality through active data monitoring and training delivery. The Specialist is responsible for ensuring Vendor Enrollment Operations support teams adhere to Corpay standards for service delivery, deliverable quality and SLA adherence. The work requires a focus on improving overall team performance by increasing quality and driving standards. This includes designing and delivering training content targeted to group and individual needs. To be successful in this role, the Specialist will work closely with other groups within operations and support organizations. You will report directly to Director, Supplier Outreach and regularly collaborate with various teams.

How We Work

As a Vendor Enrollment Operations Quality and Training Specialist, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Brentwood
• Company-issued equipment including remote access

Role Responsibilities

The responsibilities of the role will include:

• Identifying and prioritizing projects to improve Vendor Enrollment customer experiences
• Creating operations support quality management framework
• Developing and documenting standards, controls, metrics and quality improvement activities
• Investigating and addressing customer complaints regarding quality and the customer experience
• Working cross-functionally to investigate and define root causes of escalated quality gaps
• Quality check samples of each VE Operations support employee deliverables monthly
• Using existing and designing new automated scorecards to measure support effectiveness
• Addressing improvement opportunities with individuals and the team as a whole
• Onboarding New Hires by orienting new employees to Corpay support standards and quality scoring methodology
• Presenting and overseeing two-week intensive training
• Ensuring all New Hires attend all training sessions and maintain employee onboarding checklists
• Addressing any question areas, and ensure new hires understand talk track, Salesforce and business systems, goals, and quality scoring
• Validating onboarding training success by evaluating metrics and through personal observation
• Being available to field ad-hoc questions from VE Ops Employees
• Recognizing and remediating training gaps
• Customizing individual training and improvement plans based on QA findings and feedback from leadership
• Highlighting problems (including particular cases, behaviors, or trends) supported by evidence to management
• Working with management, Supervisory team and subject matter experts to develop training content

Qualifications & Skills

• 4 years’ experience managing teams, training employees and driving quality improvements
• Bachelor’s Degree in Industrial Education, Business or a related discipline preferred
• Extensive training experience in group and individual settings
• Experience in using Lean methodologies to drive process improvements
• Ability to manage and collaborate with cross functional teams through execution
• Strong analytical and problem-solving skills
• Quickly recognizes issues and opportunities to improve team and individual performance
• Data-driven mindset; holds self and others accountable with measurable metrics
• Excellent collaboration and communication skills
• Experience in the financial services industry preferred
• Excellent communicator
• Creative and innovative
• Results oriented

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 

• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872

• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.