Senior Technical Events Operations Lead - Toronto, Canada

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
 

Our dedicated teams craft solutions experienced by millions every day including:

o   Fostering communication and collaboration within multi-national companies worldwide
 

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

The Senior Technical Events Operations Lead will be responsible for the team execution of the highest customer service of executive‐level and high‐profile live events for both internal and external audiences.  The Senior Technical Events Operations Lead will coordinate with all stakeholders to identify resourcing needs, technical requirements, and reporting metrics.

This includes all in-person live events, virtual webcast events, and hybrid events. The Senior Technical Events Operations Lead will use their experience and expertise to guide and manage the Live Events Team to provide above-and-beyond service.

What will you be doing?

• In partnership  with  client teams,  this  person  is  the  technical  advisor  and  scheduler of resources and equipment needed for the successful delivery of event requirements.
• Ability  to  request,  read,  create,  and  communicate  technical  meeting  and  presentation requirements for discussion to client for approval.
• Create,  Implement  and  Maintain  tickets,  audit  trails,  ordering,  best  practices,  operating procedures, and process improvements required.
• Scheduling, Coordination, Sourcing and Supervision of internal team as well as external vendors and third‐party teams used for successful event planning, media services, and technical production. 
• Main point of contact for resource coordination cost estimates and vetting proposals for resourcing productions necessary for successful execution of client broadcast events.
• Awareness and ability to consult on current and upcoming advancements in technology in the following areas: presentation, broadcasting, webcasting/livestreaming, video conferencing, PTP (peer‐to‐peer) communications.
• Introduce new and future‐friendly, cost‐conscious solutions and tools for studio team daily operations.
• Review, manage and establish production processes for field production, multicamera webcasts/event captures, and large live event productions.
• Testing and incorporating new technologies and equipment into existing solutions
• Create, Test and Report on Tabletop Workflows and Use Cases and Event Reporting.
• Event Mockup testing, equipment connections, configurations, and ties back to control  room or into room systems as required
• Assist Technical Manager related to team management, SLA reporting, Processes and Directions of live event team

Physical Working Environment:

• Office, Studio, Clean, Open Cubicle Work, Corporate.  Ability to move 50‐75lbs of equipment.

Education/Certifications:

• Two year technical diploma or related demonstrated experience
• 5+ Years working in Studio Operations
• 5-7 Years’  experience  with  Streaming  Technologies  and  Live  Event  Video  Capture  and Distribution

Required/Desired Knowledge, Experience and Skills:

• Experience as a Technical Director/Live Productions and Broadcast/Webcast Technologies
• Proven ability to mentor/assist and train clients for successful presentations
• Working with client Producer and production specialists to ensure the team successfully executes and delivers live video production webcasts and studio shoots daily.    
• Background in streaming technologies, events, live production, and technical options of delivery