Case Manager-Clarkston HUB (Part time)

DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.
 
As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.

Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here. 

JOB SUMMARY

The Clarkston Hub Case Manager is an integral part of the Community Support Services (CSS) Program, which provides recovery-focused services including case management and psychosocial rehabilitation to individuals living in their communities. Under general supervision, the Clarkston Hub Case Manager will serve children, adults, and families that include but are not limited to a largely immigrant and refugee population, providing interventions related to treatment goals outlined on the Individual Recovery Plan (IRP), assist with coordination of care, attend agency and intra-agency meetings in the community, participate in systems evaluations to promote family navigation and enhance access to supports and services, and provide family education and utilization of natural supports in the community.

DUTIES AND RESPONSIBILITIES

The Clarkston Hub Case Manager:

• Collaborations with Hub partners and personnel.
• Collects and shares data with relevant stakeholders.
• Completes community needs assessment.
• Is a member of and participates in interdisciplinary treatment team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
• Provides on-going support and case management functions in accordance with the strengths, needs, and preferences identified within the treatment plan in order to help the individual achieve stated goals and objectives.
• Provides timely, high-quality documentation of all service contacts including face-to-face and collateral meetings and outreach attempts in accordance with agency/regulatory standards requirements.
• Meets regularly with program manager, Hub liaison, and others as a means of enhancing professional growth, reviewing and evaluating the provision of case management services, and attend to required administrative issues.
• Is responsible for making outreach to all clients assigned to caseload a minimum of twice monthly.
• Facilitates communication between various community providers on behalf of client.
• Communicates effectively with clinicians, agency staff, and stakeholders about challenges or concerns with clients.
• Maintains ethical standards and immediately communicates issues of safety and/or client health changes to program manager and/or Hub stakeholders.
• Additional duties as assigned by the Program Manager and/or Director.
  
  

WORKING CONDITIONS

Clarkson Hub, part time (20 hours per week) occurring between Monday-Friday 8:15am-5:00pm, service delivery is in-person and via telehealth/telephone. May require evening/weekend or adjusted hours due to program and community events; Ability to use a computer, telephone, fax, copy and scanning machine. Must complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

MINIMUM QUALIFICATIONS

High school diploma or GED; Two years’ experience working with immigrant/refugee population.  Proficient technology skills to be able to use an electronic health record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.  

PREFERRED QUALIFICATIONS

Bachelor’s degree in related field (such as human services, counseling, criminal justice, or social work). One year experience in a behavioral health setting providing case management/community support service. Fluency in speaking one of the following languages: Arabic, Dari, Pashto, Burmese, Swahili, Amharic, Somali, Spanish, or French.