FT - Program Manager (Prince George)

Program Manager

Connective is seeking an enthusiastic and dedicated individual to join our forward-thinking nonprofit organization in the role of Program Manager. Our mission is to foster the development of a safe, healthy, and inclusive community for all. If you are passionate about making a positive impact and helping us achieve this goal, we invite you to apply and become a part of our innovative team.

ROLE PURPOSE

The licensed care program offers a safe and supportive home for adults and seniors living with early-onset dementia or acquired brain injuries. The 14-unit program offers 24/7 wraparound support services that are tailored to the self-identified needs and goals of each resident. The program allows individuals who are referred by Northern Health to continue having their care needs met but while living more independently in the community. Residents are provided with meals and have access to individual case planning and community resources.

WHAT WE OFFER

At Connective, we provide a range of benefits and support to our employees, including:

• Employer-paid Criminal Record Check Clearance
• Employer contribution to Municipal Pension Plan (MPP)*
• Comprehensive employer-paid benefits package encompassing health, wellness, prescription medication, vision, and dental coverage*
• Employer-paid support services, such as an in-house counsellor, Employee Family Assistance Program (EFAP), and Critical Incidents Stress Management
• Paid in-house training programs such as MANDT and Naloxone
• Competitive wages, with a commitment to being a living wage employer
• Opportunities for career and personal development, allowing you to explore diverse programs and departments
• An inclusive work environment with team-building events and staff recognition programs
• Access to On-Demand Pay, enabling you to withdraw earned wages before payday
• Award winning organization: 2022 and 2023 Canadian Nonprofit Employer of Choice from NEOC and 2023 High-Performance Culture Award from SupportingLines
• Participation in a portability program that allows employees moving from a CSSEA-member employer to Connective to carry over their service hours for vacation and wage purposes (within the last 12 months)

*Benefits are for Full-Time and Part-Time employees working 20 hours per week or more

LOCATION

• Prince George, British Columbia

STATUS AND CLASSIFICATION

• Exempt. This position is open to applicants of all genders.

HOURS 

• Full-Time, 40 hours per week; Monday to Friday, 0830 – 1630

This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES

As a Program Manager, your responsibilities will include:

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement and the Personnel Polices of Connective.
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

• Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
• Attends the health and safety training sessions for supervisors
• Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
• Supports Connective’s OSH initiatives

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

QUALIFICATIONS AND REQUIREMENRS

We seek candidates who meet the following qualifications and requirements:

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience

• Extensive experience and expertise in the Healthcare, Community Living, and Mental Health sectors

• Extensive experience in management of the day-to-day aspects of community- based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Valid class 5 driver’s license
• Personal transportation in good repair, insured for business up to $1,000,000 for liability, and suitable for client transport
• Successful completion of a Vulnerable Persons Criminal Records Check
• Current Emergency First Aid Certificate
• Proof of Covid-19 Vaccination

• Willing to complete Food Safe Certificate (Level 1 and 2)

COMPENSATION

The salary range for this position is $72,200 - $90,200. Annual salary will be negotiated based on experience and qualifications. This role will also be eligible for Connective's comprehensive Management Benefits Package.