Rent Subsidy Outreach- Kelowna

ROLE PURPOSE

This position will provide coordinated and accessible support and services to recipients of CBCHB rent supplements in market housing. This role will assist with improving housing stability through an integrated service provision approach and aid vulnerable individuals with maintaining housing in the private rental market.

STATUS AND CLASSIFICATION
Unionized. This position is open to applicants of all genders.

LOCATION

Kelowna, British Columbia- Must be able to travel throughout the Okanagan 

SHIFT HOURS

Full Time- 35 hour per week 

WHAT WE OFFER? 

• Committed Living Wage Employer
• 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Property Manager or their designate
• Liaises with staff and volunteers of community and government agencies as required
• Liaises with community landlords and the private market housing sector
• Liaises with the staff, managers, and on-call manager of Connective as necessary

KEY ACCOUNTABILITIES

• Participate regularly at the BC Housing led coordinated access and assessment table
• Responsible for reviewing and either accepting or deferring referrals received through BC Housing and the coordinated access table process
• Conducts referral consultations based on criteria, urgency and other factors to aid with a successful transfer or referral process
• Data collection, input and analysis of case notes for use in financial reviews of assets and declarations of annual income
• Provide coordinated and accessible support services in market housing, including liaising with landlords and reviewing eligibility and suitability of referral into potential landlords
• Triage support efforts for those that are precariously housed and in emergency circumstances
• Work with service users under a person-centered model that fosters opportunity to move from temporary housing or precarious housing situations and into market housing under an individual services model
• Provide coordinated case management services, physical health, mental wellness and substance use supports, social, emotional and community supports, personal care and personal living supports, food security supports, indigenous cultural supports
• Provide direct nonclinical supports to recipients and work with community partners including the health authorities
• Ensure supports include all aspects of daily living, including but not limited to personal life, health, housing, leisure lifestyle and access, employment and education
• Promote and be an advocate for independence and growth through a shared design of a flexible service model
• When and as needed, provide a wide range of strategies to enable a service user to address and accomplish the established goals of improving housing stability, good neighbor approaches, support with communication plans and guest conduct.  Further personal goals (ie. Securing a job, reestablishing relationships with family members, developing skills with management of garbage , recycle collection and local bylaws)
• Model effective interactions with service users, including positive rapport building and support outlined within the integrated support framework
• Problem solve and troubleshoot as challenges arise
• Maintain extensive records and case notes in accordance with BC Housing standards and requirements
• Work in collaboration with clinical teams such like the street outreach nursing
• Participates as a member of the Connective Team to ensure quality and continuity of services to clients
• Liaises with staff and volunteers of community and government agencies as required
• Liaises with the staff of Connective as necessary
• Effectively utilize various agency systems and technology platforms
• Required to drive between various sites to meet with clients and community partners, as well as transport individuals between sites or to appointments within the community
• Perform other related duties as required

WORKING CONDITIONS

• Function independently, while remaining a crucial member of the support team
• Adhere to Connective’s policies and procedures
• Works out of the Society’s housing facilities
• Be available to work flexible hours during the daytime, evenings, and weekends based on operational needs and program requirements

QUALIFICATIONS

• Diploma in a related human / social service field
• One (1) year recent related experience or an equivalent combination of education, training and experience

REQUIREMENTS

• Emergency First Aid
• Class 5 driver’s license and access to a reliable vehicle
• Fully vaccinated against COVID-19

• Non-Violent Crisis Intervention or Mandt Certificate
• Harm reduction and overdose prevention experience
• Mental health and substance use experience
• Familiarity with Indigenous cultural supports
• VAT trained and qualified as an assessor in community

COMPENSATION

The wage range for this position is $27.54- $31.61 as per collective agreement