Intern-Information Technology

CLARK Material Handling Company, is a 100 year old company, and a global  leader in the material handling and forklift industry. CLARK is seeking qualified candidates to join our team.

The Intern assigned to the Information Technology Dept will provide company wide support to users of computers and communication services and related equipment by answering incoming phone calls, providing immediate solutions whenever possible,  and recording all phone calls. Responsible to provide support, limited training, and helpdesk technical support to users and callers.  Support tasks include basic configuration, operation, and administration of networks, server hardware, operating systems, and communications links. Recommends appropriate computer tools to users including equipment software, documentation, and training.

Goal is to minimize interruptions in computer services to users by monitoring the various systems to recognize, prevent (whenever possible) or reduce interruptions in services.

MAJOR DUTIES AND RESPONSIBILITIES:

• Answer the ISD Helpdesk phones, diagnose and resolve client problems (e.g. identifying software errors, operating system errors, hardware errors and network problems).

• Performs diagnostics and maintenance on desktop/laptop devices and communication devices.

• Analyzes users' needs. Recommends to the network/infrastructure administrator appropriate resolutions.
• Provide first-level problem determination using available helpdesk manual(s) and other provided manuals or systems as problem determination tools; escalate logged problems according to the predetermined schedules to correct area for resolution, including specific information on problem definition and preliminary diagnostics.
• Document all requests for assistance by logging all calls and monitoring those passed on to second level; be aware of unlogged problems and ensure that they are properly logged (especially outages).
• Maintain hardware and software inventory.  Manager loaner equipment program for PCs and projectors.
• Trouble shoots equipment problems and place service with the appropriate maintenance vendors when necessary.
• Proactively monitor hardware and services to minimize downtown and poor performance.
• Maintain product information, vendor files, and software library for reference and effective support.
• Maintain current and up-to-date information in the Helpdesk manual providing timely updates and notification to all Helpdesk employees of changes made along with a current copy of the manual.
• Performs other related duties as required.

QUALIFICATIONS:

• Currently pursuing a degree in computers, technology, computer networking or programming
• Must be able to work under intense pressure to provide timely end user support.  Ability to flourish in a fast-paced, ever-changing environment.
• Must maintain high level of service while assuring strict security.  Must be able to maintain confidentiality
• Ability to work and communicate with highly technical staff.  Excellent customer service skills to interact effectively and positively with peers, users, and management.
• Ability to multi-task and set own priorities to deliver consistent, outstanding Helpdesk support.  This will mean the ability to answer multiple phones and enter problem tickets at one time.

Physical / Environmental Conditions:

The incumbent is located in an office environment with regulated heating and cooling.   The position requires using a personal computer and monitor, as well as basic office equipment. 

Disclaimer:

This position description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.

Incumbents may be required to perform other duties as assigned or as required by the needs of the business.

CLARK Material Handling Company retains the discretion to add to or change the duties of the position at any time.

Clark Material Handling Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.