Animal Care Supervisor - ACA3 - 429 - East Kootenay

The BC SPCA East Kootenay Branch is looking to enthusiastic full-time Animal Care Supervisor.  Reporting to the Branch Manager, this position will provide guidance to staff and volunteers on ShelterSense protocols in order to provide the standard of health and welfare that is required for all shelter animals. This position will ensure that optimal levels of care are administered to the animals based on the Five Freedoms.

The Animal Care Supervisor is responsible for assisting in the training of Animal Care Attendants and volunteers on basic animal care procedures and to supervise the Animal Care Specialist on animal assessment protocols and adoption procedures. You have a professional and passionate communication style that has gained you a reputation for excellence. You are able to manage,
network and motivate volunteers and it shows in your drive and dedication.

You are dependable, very organized, love working with animals and are great at working with people.  You strive to be a team player in the workplace. You must be able to uphold the policies and procedures of the society, listen to staff and volunteers objectively, communicate well and be organized. The Animal Care Supervisor acts as the Branch Manager in their absence, including during periods of vacation, illness and on their regular days off.

Your role will be:
• To assist the Branch Manager in attaining and maintaining optimum welfare standards in the shelter at all times as defined by the ShelterSense programs and related BC SPCA policies
• To ensure that the health and welfare needs of all animals in the care of the shelter are being actively managed and to assist the Branch Manager in engaging in timely decision-making regarding their physical, mental and behavioural health & welfare 
• To train staff and volunteers on ShelterSense programs and ensure that all animal interactions are conducted appropriately ensuring safety of both the animals and employees/volunteers
• To assist the Branch Manager in implementation and maintenance of all BC SPCA programs, policies and procedures in the shelter
• To assist the Branch Manager in the recruitment and selection of a high-performing team of permanent and casual/auxiliary shelter staff and volunteers in accordance with the Society’s approved recruitment process
• To provide support for general orientations, program-specific workshops and appropriate training for staff and volunteers
• To provide on-going training, direction, motivation, and coaching to shelter staff and volunteers with a focus on celebrating successes and achievements
• To ensure retention of trained staff and volunteers through recognition initiatives and conduct reviews at regular intervals
• To oversee the implementation of high customer service standards and to monitor overall customer satisfaction in the branch
• To ensure the physical facility, equipment, and supplies are maintained in a condition acceptable to the Society
• To ensure animals are treated humanely, with compassion and concern, and in a manner consistent with the BC SPCA’s five freedoms
• To ensure animals’ health and well-being are maintained in accordance with the BC SPCA policies and procedures with respect to animal health. This includes the administration of approved medications as specified by the Animal Health Technologist or other authorized shelter staff and ensuring related supplies are re-stocked and ordered as needed
• To immediately report any health or welfare concerns to the Manager or designate
• To conduct preliminary cruelty investigations and submit a review of findings through Shelter Buddy for continuing investigation purposes
• To act as a champion of the BC SPCA Health & Safety program ensuring that safe work practices are implemented and are being carried out to protect staff, volunteers and animals from injury and/or illness
• To assist in the completion of all administrative duties, including timely entering of information into shelter buddy, scheduling and submitting all payroll information to the Human Resources department on a regular basis, daily reconciliations, batch reports and bank deposits
• To assist the Branch Manager in preparing an annual budget for the branch including annual revenue, operating and capital expenditures and to ensure compliance with the approved branch budget on a monthly basis
• To oversee all branch functions in the absence of the Branch Manager including regular days off, weekends and holidays
• To act as an ambassador of the BC SPCA at all times and ensure customer and community relations are consistently professional and positive
• To respond to walk-in inquiries in a courteous manner providing information satisfactory to the needs of the customer and assist in resolving escalated customer service complaints in a timely manner
• To perform reception duties including greeting members of the public, answering telephones, responding to emails promptly, entering information in Shelter Buddy, uploading photos, filing and cash-out procedures
• To assist with adoptions, redemptions and intake of animals including reviewing lost and found book and adoption applications
• To ensure all procedures for receiving, licensing, or adopting all animals are conducted according to procedure and meet the needs of customers
• To assesses suitability of potential animal adoptive customers for the purposes of best possible match between adopter and animal
• To support and implement BCSPCA provincial initiatives and adhere to all operational policies and procedures
• To assist in local and provincial fund-raising initiatives
• To work together and collaboratively with other staff and volunteers to benefit and enhance the health and welfare of shelter animals and create a harmonious team environment
• To participate in meetings with other members of staff to share ideas and suggestions designed to improve the enjoyment of working for the BCSPCA and to increase its productivity
• To perform other duties as may be assigned

What you bring:
• High School Diploma or equivalent
• Minimum of three years animal care experience with the BC SPCA or equivalent agency preferred
• Valid Class 5 BC driver’s license (full privilege)
• A sound knowledge of animals, their breeds, characteristics, and common diseases
• Previous kennel or animal care experience will be considered an asset
• Previous leadership or supervisory experience preferred
• Demonstrable interest in all aspects of animal welfare
• Philosophical harmony with the mission, vision and strategic direction of the BC SPCA
• Must be able to work with other staff, volunteers, and the public in a positive, practical manner and be able to work with minimum supervision
• Ability to prioritize demands on time
• Must possess excellent verbal, written and organizational skills
• Basic computer skills sufficient to deal effectively with the necessary front desk duties including answering emails, and updating animal records
• Position is physically demanding and includes heavy lifting, pushing and pulling which requires an individual with the ability to maintain a level of fitness and endurance to fulfill the required duties