Sr. Technical Account Manager / NetSuite

The Position:

The Sr. Technical Account Manager / NetSuite (TAM) reporting to the Manager IT – TAM Practice Lead, is responsible for providing Sr. Level technical, project, and customer service leadership to Internal and External partners for all aspects of account’s presence within Barrett Distribution Centers. 

The compensation range for this position is $100K-$120K, depending on experience.

This position works from 8am-5pm, Monday through Friday.

Your Day-to-Day:

• Works conjunctly with Internal Teams and External Customers to investigate/examine needs, issues, and concerns about current and future warehouse processes, retail EDI relationships, and Ecommerce platforms such as Shopping Carts and Returns Providers
• Become an Operational Subject Matter Expert of NetSuite, Barrett NetSuite Connector, Related Customer NetSuite Integration Patterns & Synapse WMS, working hand in hand with both operations and Information Systems.
• Responsible for coordination of ongoing configuration changes in Synapse, and related systems to support changing customer requirements.
• Works in conjunction with Information Technology management to manage systemic improvements as they occur.

• Assist with applying business process improvement practices to re-engineer methodologies/principles and business process modernization projects.
• Assists with the development and application of organization-wide information models for use in designing and building integrated systems.
• Develop and maintain proper documentation of systems configuration and changes
• Participate in other IT and IT Support projects as required

• Performs other duties as assigned
• Occasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events as required.

What You'll Bring to the Table:

• Bachelor’s degree in Business Management, Supply Chain Management, Information Technology, or similar subject area. 8+years of experience may be substituted for college degree.
• 8-10 years of experience in Supply Chain management, Finance, and Business Management required.
• Relevant experience in a logistics setting is preferred.
• Direct experience supporting NetSuite, preferably with a 3PL partner
• Direct experience supporting a Warehouse Management Systems (WMS) package, or a Tier 1 ERP system with an advanced WMS module.
• Direct experience in an industry with a strongly regulated or complex supply chain (Retail, Grocery, Medical, Automotive, etc.)
• Strong hands-on knowledge of supporting Supply Chain technologies & standards including UPC/GTINs, GS/UCC128 Labeling, VICS Bills of Lading
• Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.
• Knowledge of electronic interfacing methods (EDI, XML, Flat File, etc.) and related transport methods (EDI VAN, AS2, FTP, etc.) preferred.
• Ability to read, write, and communicate effectively in English.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must demonstrate high level of interpersonal skills and both verbal and written communication skills with ability to work well under pressure and problem solve across a variety of business processes.
• Strong analytical skills with an ability to present views in a convincing, creative, clear, and impactful manner.
• Able to balance competing priorities, complex situations, and tight deadlines.
• Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law