SERVICE MANAGER

The Lonestar Truck Group and TAG Truck Centers have built an excellent reputation within the heavy truck industry. Much of the success can be attributed to our employees who share a common vision: A hassle free, value added transaction for every customer every time.

Employer: TNTX, LLC

Job Title: Service Manager                                                                      Reports to: General Manager

Department: Service                                                                                                FLSA Status:  Exempt

Travel Required:  None                                                                                Work Schedule: Consistent

Purpose of Position:  The Service Manager is responsible for all aspects of business operations for the Service Department and improving sales results through the satisfaction and retention of customers.

Supervises:  Manages subordinate supervisors. Is responsible for the overall directions, coordination’s, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Job Functions:

• Prepares Service Department sales and expense forecast for budgeting purposes.
• Responsible for maintenance oversight of the department shop, vehicles, tools, and equipment.
• Ensures that all customer interaction is handled in a courteous, professional manner.
• Maintains a professional relationship with all vendors and factory personnel wo represent the manufacturer.
• Adheres to environmental requirements and safety programs.
• Effectively communicates, orally and written, ideas and solutions to subordinates and customers.
• Monitors and adjusts work flow processes.
• Settles customer and employee disputes.
• Ensures company policies are followed.

Required Skills/ Abilities:

• Should have a through understanding of the mechanical makeup of the equipment the company services.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, procedure manuals.
• Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts cush as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Must have basic understanding of Windows and Microsoft Office applications.
• Should have proficiency in our business operating system.

We offer competitive benefits including a 401k program with company match, Medical, Prescription, Dental & Vision insurance, company paid Life insurance, Short and Long Term Disability insurance, Paid Time Off, and a strong commitment to training.
 
Learn more about the Lonestar Truck Group and TAG Truck Centers by visiting our website at www.tntxtruck.com 

We are an Equal Opportunity Employer.  Pre-employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs.