SERVICE ADVISOR - SERVICE ADVISOR

The Lonestar Truck Group and TAG Truck Centers have built an excellent reputation within the heavy truck industry. Much of the success can be attributed to our employees who share a common vision: A hassle free, value added transaction for every customer every time.

Purpose of Position:  Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice.

Supervises: N/A

Essential Job Functions:

• Communicates with the customer to understand their needs.
• Writes the customers needs where the foreman and technician can clearly understand.
• Creates work orders.
• Creates repair estimates based on technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains Purchase Order.
• Closes repair orders.
• Completes other duties as assigned by supervisor.

Required Skills/ Abilities:

• Ability to read, interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Must have basic understanding of Windows and Microsoft Office applications.

Preferred Education:

• One-year certificate from college or technical school.

Preferred Experience:

• Three to six months related experience and/or training; or equivalent combination of education and experience.

We offer competitive benefits including a 401k program with company match, Medical, Prescription, Dental & Vision insurance, company paid Life insurance, Short and Long Term Disability insurance, Paid Time Off, and a strong commitment to training.
 
Learn more about the Lonestar Truck Group and TAG Truck Centers by visiting our website at www.tntxtruck.com 

We are an Equal Opportunity Employer.  Pre-employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs.