SERVICE MANAGER

The Lonestar Truck Group and TAG Truck Centers have built an excellent reputation within the heavy truck industry. Much of the success can be attributed to our employees who share a common vision: A hassle free, value added transaction for every customer every time.

Purpose of Position:  The Service Manager is responsible for all aspects of business operations for the 
Service Department and improving sales results through the satisfaction and retention of customers. 

Supervises:  Manages subordinate supervisors. Is responsible for the overall directions, coordination’s, 
and evaluation of these units. Also directly supervises non-supervisory employees. Carries out 
supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing 
work; appraising performance; rewarding and disciplining employees; addressing complaints and 
resolving problems. 

Essential Job Functions: 
• Prepares Service Department sales and expense forecast for budgeting purposes. 
• Responsible for maintenance oversight of the department shop, vehicles, tools, and equipment. 
• Ensures that all customer interaction is handled in a courteous, professional manner. 
• Maintains a professional relationship with all vendors and factory personnel wo represent the 
manufacturer. 
• Adheres to environmental requirements and safety programs. 
• Effectively communicates, orally and written, ideas and solutions to subordinates and 
customers. 
• Monitors and adjusts work flow processes. 
• Settles customer and employee disputes. 
• Ensures company policies are followed. 

Required Skills/ Abilities: 
• Should have a through understanding of the mechanical makeup of the equipment the company 
services. 
• Ability to read, analyze and interpret general business periodicals, professional journals, 
technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, procedure manuals. 
• Ability to effectively present information and respond to questions from group of managers, 
clients, customers, and the general public. 
• Must have basic understanding of Windows and Microsoft Office applications. 
• Should have proficiency in our business operating system. 

Preferred Education: 
• High school diploma or general education degree (GED) 
Preferred Experience: 
• One to three years related experience and/ or training; or equivalent combination of education 
and experience 
Other Preferred Qualifications:  
• CDL Drivers License 

Physical Abilities: 
Dexterity: Frequent Lifting: Occasional Climbing: Frequent 
Balancing: Frequent Sitting: Frequent Standing: Frequent 
Walking: Frequent Kneeling: Frequent Carrying: Occasional 
Driving: Seldom Close Vision: Constant Distance Vision: Constant 
Color Vision: Frequent Depth Perception: Frequent Listening: Constant 
Speaking Clearly:  Constant 
**Reasonable accommodations may be made to enable individuals with disabilities to perform essential 
functions.** 

Work Environment: 
Indoors: Occasional Outdoors: Occasional Weather: Occasional 
Extreme Heat: Occasional Extreme Cold: Occasional Toxic Chemicals: Occasional 
Hazardous Materials: Seldom Loud Noises: Frequent Toxic Fumes: Frequent 
Vibration:  Frequent 

We offer competitive benefits including a 401k program with company match, Medical, Prescription, Dental & Vision insurance, company paid Life insurance, Short and Long Term Disability insurance, Paid Time Off, and a strong commitment to training.
 
Learn more about the Lonestar Truck Group and TAG Truck Centers by visiting our website at www.tntxtruck.com 

We are an Equal Opportunity Employer.  Pre-employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs.