Flight Coordinator

What you'll do:

As a Flight Coordinator for DO&CO, you will work under the supervision of the unit General Manager and act as a representative for our high-end products. You will collaborate closely with international airline partners to ensure the assigned flights are managed effectively and efficiently in accordance with the client's specific needs. Your primary responsibilities will include overseeing the loading of new outbound catering and offloading of inbound old catering. You will also perform aircraft galley checks and truck checks to guarantee proper servicing of flights. Additionally, you will supervise a team of food packers and ensure the accuracy of deliveries.

What We Offer:  

• Competitive Compensation. 
• Full time employees are eligible for full benefits; Medical, Dental & Vision.  
• Health Care + 401K.
• A wonderful workplace to call home, events, and fun colleagues.
• A business where you can have a real impact, we’re not afraid of new ideas! 
• Genuine career development opportunities, both nationally and internationally. 
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market. 

A day as a Flight Coordinator:

• Maintain professional communication with different channels and distributes all incoming operational information to the affected departments.
• Ensure production processes, quality standards and deadlines and accuracy are met in order to hand over DO & CO’s high-end products to their aircraft crew in person without delays.
• Ensure products and trolleys always meet the utmost quality standards and the delivery is done according to the customer’s instructions.
• Conduct physical counts and pack additional equipment or products.
• Identify procedures that can be improved and put forward suggestions for more efficiency and customer care.
• Confirm special meals and correct number of meals for each flight are ready, packed and assigned correctly.
• Work alongside a team of Food Packers with a Hands-on approach and assist in assembly line when necessary, setting up trays, preparing and packaging food inside a cooler/refrigerated area.

Who we are: 

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO&CO offers gourmet entertainment all over the world. We operate in 31 locations, 11 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations. 

Who you are:

• A minimum of 2 years of related work experience, preferably in customer service is beneficial.
• Must have a valid driver's license.
• Computer literate.

Diversity & Inclusion Statement

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special. #ChicagoIND