Summer Intern - Business Technology

POSITION SUMMARY  

The Technology Intern’s role is to provide general support to the Technology team as needed. This includes supporting business application systems administration, data migration/integration, data cleaning and visualization.  This individual will also respond to end-user support requests (in person, by phone, or via email) in a timely and accurate fashion–all while delivering a first-class support experience.  Additionally, this individual will provide support for Eden’s technology infrastructure and participate in technical research and development to facilitate continuing technical innovation within the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Technical Support/Reporting:

• Provide technical support to end users for Yardi and Salesforce issues in a professional and timely manner. 

• Document issue resolution using the Business Technology ticketing system.

• Use SQL to pull data for ad-hoc requests.
• Work with the team to understand end user data requests, including calculations of metrics or KPIs.

• Develop dashboards and/or reports utilizing PowerBI, Tableau, and Excel.

 Maintenance/Administration/Training:

• Assist with planning and documenting SQL database architecture.
• Architect scalable data models in order to bring data from various systems together in our data warehouse or Power BI reporting layer.
• Perform research and testing methods of data migration/integration or ETL.
• Conduct data cleaning, data merging, data quality control.
• Develop, document, and implement procedures for improving user support and systems administration. 
• Assist Technology staff, outside consultants, and/or contractors on special projects as required.
• Provide training, documentation, and orientation to Eden staff on basic use of ERP systems.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• Recent graduate from a college or university with a degree in a related field.  

PREFERRED SKILLS and/or ABILITIES

• General familiarity with ERP system administration
• Understanding of SQL, database management and data cleaning methods.
• Advanced skills in Excel, Power BI and other MS Products.
• Acceptance and application of the confidential nature of the position.
• Ability to work productively, autonomously and under limited supervision with a capacity to work as a collaborative team member in a professional, customer-service oriented demeanor.
• Good interpersonal/communication skills (written and oral) including and an ability to maintain open and clear communication with end-users and fellow members of the team.

• Effective and creative problem-solver with strong initiative and excellent follow-through.
• Familiarity with standard office equipment and machines (fax machines, copy machines, etc.).

LANGUAGE, MATH & REASONING SKILLS

Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change.  This job description replaces all previous descriptions for this position.

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.