POSITION SUMMARY  

Under the direction of the Property Supervisor, the Community Manager for Permanent Supportive Housing Communities must develop a high level of property management services performance standards to ensure that there is a difference between property management focused on assets vs person-centered property management focused on customer service and resident retention. 

 

The Community Manager must be flexible and accepting of behaviors associated with persons struggling with behavioral/mental health challenges and willing to support housing retention initiatives.

 

The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.  The Community Manager is required to provide leadership in developing a community and in directing the staff.  The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Services and Social Service Agencies.

 

The Community Manager will collaborate with Resident Services and/or third-party service agencies to ensure effective partnerships regarding the social service needs of residents, including participation in relevant property management/resident services meetings.  The Community Manager must provide competent conflict resolution and have practical de-escalation skills.

 

The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.     

 

Community Managers who live on-site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Conduct site inspections and property walks to maintain property curb appeal
• Conduct unit inspections
• Create/Update preventative maintenance work orders
• Reviews completed and outstanding work orders

 

Marketing and Leasing

• Maintains full occupancy.
• Manage the waiting list
• Conduct potential move-in interviews
• Manage the move-in process
• Obtains appropriate documentation and completes certifications.
• Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.
• Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.

• Supervises move-in and move-out procedures.

• Conducts marketing and public relations tours during office hours or by appointment, as appropriate.

• Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times.

 

Resident Management

• Create a positive tenant environment
• Address and mitigate resident concerns and/or issues

• Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
• Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property.

• Ensures all site staff responds to all resident requests or complaints in a timely, efficient, and courteous manner.

• Develops and provides support to resident organizations, as needed, and as requested by resident organization.
• Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor.

 

Financial Reporting and Control

• Create property annual budget
• Supervises the collection of rents
• Perform financial administrative duties
• Manage cash flow

 

Regulatory Requirements/Compliance

• Supervises or completes all resident files at move-in and at each recertification accurately and completely.
• Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.
• Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc.

Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner. 

Ensures the housing program (services and activities provided by the property) is maintained as directed by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency.

Complies with and ensures compliance with all fair housing and state tenant/landlord laws.

 

Administration

• Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns.  Ensures the office is clean and well organized, and that it and the staff are presentable to the public. 

 

Personnel Management

• Motivate, reward, and recognize staff
• Conduct staff meetings
• Promote staff self-development
• Hire and onboard new staff
• Perform annual reviews
• Executive staff corrective action when needed

 

Other Community Management Tasks

• Provides direct assistance and direction during after-hours emergencies, as needed.
• Schedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed.
• Conducts monthly staff meetings wherein safety is a standing item of information and discussion.
• Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.
• Actively participate in our culture of inclusivity.
• Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores. 

 

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more employees in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Property Supervisor.

 

OTHER CRITERIA:  A minimum of 30% of the units at the community must be designated permanent supportive housing.

 

Other duties as assigned.

 

EDUCATION and/or EXPERIENCE

• High school graduate or GED; Bachelor’s Degree (BA) from a four-year college or university a plus.
• or one year experience in affordable housing management preferably with special needs including persons transitioning from or at risk of homelessness and those struggling with behavioral/mental health challenges.
• or one year managing people, projects, materials, and information; or equivalent combination of education and experience. 

 

PREFERRED SKILLS and/or ABILITIES

• Ability to work closely with Resident Services/Social Service Agencies to foster strong cross-departmental site teams.
• Self-starter/get the job done, collaborative, enthusiastic.
• Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
• Demonstrated integrity on a professional level.
• Excellent communication, customer service and critical thinking skills. Strong attention to detail.
• Knowledge of Word and Excel.  Yardi software knowledge a plus.
• Ability to handle a large number of projects at once and shifting priorities in a fast-paced environment.
• Second language skill a plus.

 

CERTIFICATES, LICENSES, REGISTRATIONS 

• Valid California Driver’s License and insurance required.
• ARM certification preferred.

 

 

LANGUAGE, MATH & REASONING SKILLS

Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization. Willingness to learn to prepare annual budgets. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral or schedule form. 

 

PHYSICAL/SENSORY/COGNITIVE DEMANDS

The physical/sensory/cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical:

• Approximately 40 percent of the job is done sitting, 30 percent standing and 30 percent walking.  Frequently walks, stoops, bends, squats (to retrieve files or pick up debris), climbs stairs, walks on uneven ground, lifts items less than 15 pounds, and reaches at, below, or above shoulder level.  Frequent face-to-face interactions with residents/staff/visitors and must speak clearly and articulate with extreme accuracy to give directions, talk on the phone, etc.
• Occasionally may lift items 16-50 pounds, push items 20 pounds, climb ladders, kneel, twist, or grasp/pull/carry/push equipment such as janitorial carts, vacuums, brooms, or mops.  Must occasionally withstand heights up to the number of stories in the building.  The Floating Community Manager must be able to independently get to all areas of the property.

 

Vision:

• Must pass the California driver's license vision test.  Must be able to proofread documents, read policies and procedures, contracts, forms, hand-written information and other information.

 

Hearing:

• Must be able to receive verbal information/instructions over the phone and in person.  Must be able to distinguish the sounds made by emergency equipment from other environmental sounds.

 

Smell:

• Must be sufficient to detect foreign/unpleasant odors while walking through buildings, such as a natural gas leak.

 

Concentration:

• Must be able to concentrate despite constant interruption.

 

Attention span:

• Must be able to attend to tasks for more than 60 minutes at a time.

 

Conceptualization:

• Must be able to remember verbal/written information for unlimited periods of time.

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change.  This job description replaces all previous descriptions for this position.

 

 

ACKNOWLEDGMENT OF RECEIPT

 

 

Name___________________________________________________________________

                                                              (Please print)

 

 

Signature______________________________________   Date_____________________

Job Title:Night Manager

 

Actively supports Eden’s mission of creating and sustaining high-quality affordable housing communities that advance equity and opportunity for all.

Department:     Property Operations

Location:          Varied

Reports To:       Community Manager or Property Supervisor

FLSA Status:     Non-exempt

Last Updated:    July 19, 2023

 

POSITION SUMMARY

In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager.  Ensures common area buildings are secured after-hours, including but not limited to laundry facilities, community rooms, light checks, and other common areas where applicable.  Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.

                                                                           

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.
• As assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, daily building and property light check runs, light ground duties during nightly walk, etc.; Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member.
• Exercises good judgment and own discretion to call for other staff or 911 for help in an emergency.  Contacts on-call maintenance personnel for maintenance emergencies.
• Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate.  Assist when necessary while emergency staff are on-site.
• Within 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form or on call work order, and immediately notifies site Manager as required.
• Walks to be completed at least once each evening. Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations Walks to be completed of interior common areas and exterior of the property, including the parking lots.   Performs daily light check runs for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set.  Report to Community Manager within 24 hours of any lighting issues for maintenance to resolve.  Monitoring of the parking areas for compliance with house rules must be performed.  This includes noting and reporting any parking violations as they occur in addition to any incidences where towing would be required.  Follow through with Community Manager the following business morning will be required for any noted incidents. 
• Submission of the Night Manager Weekly Log to be emailed to the Community Manager and Property Supervisor weekly.
• Weekly reporting to the Community Manager noting any incidents or issues identified during the nightly property walks will be required.
• Review of all House Rules and Lease provisions of the assigned property to ensure understanding of and what constitutes a lease violation so that proper notification and follow-through is communicated to the Community Manager.
• Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.
• Attends staff meetings where Night Manager duties are performed, at least once per month or as required.  Attendance to the staff meeting can be done via phone.
• Attendance at resident meetings (quarterly for family sites and monthly for senior sites).
• Reports any changes to household composition to supervisor.
• Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.
• Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.
• Sets an example for the community by living up to Eden’s mission and core values.
• Actively participate in our culture of inclusivity.
• Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores. 

 

 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

 

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• OR 1-3 months related experience and/or training
• ORequivalent combination of education and experience

 

LANGUAGE, MATH & REASONING SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; including but not limited to the incident report.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Must have reliable automobile transportation and a valid California Driver’s License and insurance, if required to work at multiple locations.

 

PREFERRED SKILLS and/or ABILITIES

• Previous experience in property management a plus.
• Ability to discern between emergency and non-emergency situations. 
• Pleasant manner and good interpersonal skills.
• Experience working with diverse groups, i.e., staff, residents, vendors, emergency personnel, and outside contacts.
• Commitment to the companies' goals and philosophy.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually very quiet.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  This job description replaces all previous descriptions for this position.

 

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.

 

ACKNOWLEDGMENT OF RECEIPT

 

Name_________________________________________________________________

                                                              (Please print)

 

 

Signature______________________________________ Date