Assistant Supervisor

TekPro Support Services (TSS) is seeking Assistant Supervisors who will report to the Supervisors or Deputy Project Manager. Each Assistant Supervisor is responsible for assisting with the management of Contractor performance of all work required as set forth in this performance work statement. Assistant Supervisors may have delegated authority over functional areas should the volume of work warrant it. Assistant Supervisors must be capable of performing all management and coordinating functions as assigned by the On-Site Supervisor, and will, when required, attend periodic ad hoc face-to-face meetings with the COR and Project managers.

Responsibilities include, but are not limited to:

• Act as a team leader in the work of all Contractor personnel to ensure compliance with standards and operating procedures and the requirements of this contract. The Assistant Supervisor shall confer with the Site Supervisor to address problems related to the personnelemployed under this contract and assist in the resolution of all personnel problems.
• Assist in providing on-the-job training in methods and procedures to newly assigned staff, and develop visual aids, as required, to promote operational efficiency.
• Assist in data gathering for various productivity reports, and conduct internal surveys as directed.
• Resolve working level complaints and/or problems and resolve other operational problems within the scope of this contract.
• Ensure that routine maintenance on equipment is performed and participate in system changes to accommodate increased workload and FBI organizational changes.
• Ensure that adequate personnel are available to accomplish required work, and initiate replenishment actions for expendable supplies furnished by the Government.

Qualifications

• 2+ years of experience as a team lead or similar position
• High School diploma or GED; Associate degree preferred
• 2+ years’ experience in this specific industry
• Excellent verbal and written communicator with strong technical capacity and ability to accurately complete all documentation.
• Extensive knowledge of customer service best practices with ability to resolve issues while maintaining a professional and calm demeanor.
• Able to work effectively in a fast-paced environment and maintain productivity both independently and collaboratively.
• Capable of multi-tasking and effectively managing programs as a proficient problem solver and teamwork supporter.
• Detail-oriented with great organizational and time management skills with the ability to delegate and assign tasks.
• Ability to coach and mentor other employees.
• Working knowledge of standard technology used in the industry (e.g., POS, program tracking, bookkeeping, word processing).

Requirements:
Top Secret Security Clearance