Household Moving - Helper

POSITION SUMMARY:

Responsible for the loading and off loading of customers’ personal goods and for the safe transport of all personal items from point of origin to the point of destination while providing excellent customer service. Position responsibility may not be limited to only home deliveries, some warehousing work will be required when needed.

ESSENTIAL DUTIES:

• While on the road, directly responsible for reporting any and all unsafe conditions at a job site to the crew leader.
• Check manifest and mark merchandise for delivery to customers.
• Check for any damages and help driver load the truck according to manifest.
• Prepare merchandise for delivery and ensure necessary equipment is taken to protect merchandise and customer’s property.
• Assist driver with moving customer items/merchandise
• Stencil all incoming van packs and weigh any van packs that come back from the job sites.
• Log in all items received at the warehouse.
• Put haul away back in the truck after each delivery as applicable and set up for next delivery.
• Upon return to dock, place haul away into the container and clean out truck for trash.
• Perform other duties within the warehouse when not scheduled on the road as directed by the crew leader and/or HGO Dispatchers.

REQUIRED QUALIFICATIONS:

Education:

· Possess a High School Diploma or equivalent

Experience/Skills/Knowledge:

· Be familiar with Oahu streets and geographical locations

· Be organized, detail-oriented, and able to multi-task

· Possess strong interpersonal skills in dealing with all levels of employees, and customers

o Ability to deal with frustrated customers to remedy concerns while providing excellent customer service

PREFERRED QUALIFICATIONS:

Experience/Skills/Knowledge:

· 1 year of freight/transportation background

MENTAL, PHYSICAL and COMMUNICATION REQUIREMENTS:

• Must be able to do tedious and detailed work daily

• Required to complete multiple priorities with time-sensitive deadlines
• Work under minimal supervision and high-pressure environments
• Apply logic and reasoning to solve complex problems
• Use sound judgment and discretion in performing work duties and working cooperatively with others
• Must be flexible and able to adapt to change
• Requires excellent oral and written communication skills
• Requires long periods of being on the road
• Able to lift and carry items 90 lbs. or more for 8 or more hours a day for up to 6 consecutive days.
• Requires constant lifting of 90 lbs. or more from a height of up to 60 inches from floor.
• Requires carrying 90 lbs. or more for a distance of 50 feet.
• Requires ascending and descending stairs with 90 lbs. or more for 3 or more consecutive minutes.
• Able to push and pull 150 lbs. or more for 25 feet.
• Understand and follow Company’s safety program.

WORKING CONDITIONS:

• Primarily outdoors, with constant time on the road, loading and unloading customers’ goods, with parts of the day spent on loading dock and in the warehouse

NORMAL WORK HOURS:

• May require working overtime, on weekends and holidays per direction of Division dispatchers.

GUIDELINES:

• Follows and adheres to all internal policies and procedures, House and Safety Rules, and any employee guidelines if applicable.
• Execute goals and direction provided by Division Dispatchers

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE/AAP M/F/D/V